Privacy Policy

• Introduction

We advise all customers to read this privacy policy alongside our terms and conditions. This privacy policy contains important information regarding the collection, use, and storage of your personal data when you use Monifex money transfer services. This platform is owned and operated by OIT Africa Limited which is located at Ikigai Lavington, 90 James Gichuru Road, 2nd Floor on 90 JGO Building, Nairobi, Kenya.

Monifex is an online money transfer service for sending money across the United States.

Please make sure that you read this privacy policy carefully and make sure that you agree to all of our privacy practices before you use this website and it's services.

All customers must be at least 18 years old to be able to use our services.

• Personal Information We Collect About You

In order to use the Monifex platform customers will be required to register for an account. This will require customers to create a secure password and username and they will be required to provide some personal information during the account registration process.

Personal information which customers may be required to enter during the account registration process includes but is not limited to the following:

  • Name, address and contact number.
  • Bank information of the recipient.
  • Additional identity documentation when requested by us for security purposes.
  • Information of the recipient including their first and last name and location.
• How We Use Personal Information

Monifex may use the information that you have provided us with in the following ways:

  • To conduct our business and perform the money transfers you have requested on your behalf.
  • In order to improve our services.
  • To conduct market research.
  • To contact and respond to customers via our customer service desk.
• Storing Personal Information

All of the personal information that Monifex collects is stored on secure servers. We will only ever keep the information that we have collected from you for as long as we will need it for business purposes. After this period it will be securely deleted from our systems.

In some cases we may be required by law to keep some of the information for a longer period of time in order to comply with any relevant legal proceedings or government investigations.

• Under 18s

All customers need to be at least 18 years of age in order to use the Monifex platform. When creating an account we may ask customers for additional identity documents to validate their age.

We do not knowingly collect personal information from children.

• Customer rights

All customers have a number of rights with regards to their personal information. All customers have the right to do the following:

  • Withdraw their consent at any time.
  • Object to the processing of their data.
  • Access their data.
  • Verify and seek rectification.
  • Restrict the processing of their personal data.
  • Have their personal data deleted or otherwise removed.
  • Receive their personal data and have it transferred to another data controller.

All of the information that is collected from customers is stored on secure and encrypted databases which use the latest SSL (Secure Socket Layer) technology in order to ensure the privacy and security of information at all times.

Changes To This Privacy Policy

We may update this privacy policy from time to time and we advise all of our customers to check back to this page regularly to see if any changes have been made.

Get in touch

If you have any questions regarding this privacy policy or if you would like to know more about the rights you have then please get in touch.