While we have taken all reasonable measures to ensure the security of our platform, we advise all of our customers to be wary of online fraud.
Online fraud and cybercrime can come in many different forms, and there are some simple steps that you can take to protect yourself when using any online transfer services.
Never give out any of your personal information online, including your name, address, bank details, email or phone number, to any organisations before you have verified their credentials.
• Always be wary of any unsolicited phone calls, texts or emails which ask you to provide any of your personal information. When in doubt always contact the company directly using their listed contact information to make sure they are who they say they are.
Make sure that your computer or your browsing device has up-to-date anti-virus software and a firewall installed. Always check to make sure your browser is set to the highest level of security and monitoring to prevent any malware issues or computer crimes.
• Make sure you always have the latest version of your browsing software installed and that your apps are all updated.
• Keep your personal email account protected with a strong, separate password.
• Installing up-to-date anti-virus software will help to protect your computer from hackers.
Be wary of phishing emails. A phishing email is an email from someone pretending to be someone they are not in order to ask for your personal information or get access to your money. Always remember that official banks and financial institutions will never send you an email asking you to click on a link in order to confirm your banking details. Do not trust emails like this, even if they appear to be genuine. When in doubt always contact the bank where the email has come from directly using their listed contact information.
• Do not click on links in any unexpected texts or emails.
• Remember that phishing emails may appear genuine.
• Always get in touch with the company directly if you are in doubt about any of the correspondence that you have received from them.
You should regularly check your bank statement for any entries which you do not recognise. Your bank will be able to provide these statements for you to check.
• Check your bank statements regularly for any unusual activity.
• Always report anything that does not seem normal.
If you receive bills, invoices or receipts for anything that you have not bought, then be careful as this could be a sign that your identity has been stolen and you should take action.
• Destroy any receipts or bills which have your name on in order to protect your identity.
• Take action if you receive a bill or invoice for something that you have not purchased.
Be cautious of phone calls, texts or emails offering you business deals. If someone offers you something too good to be true, then it probably is.
• Always be wary of deals that sound too good to be true.
• Remember that genuine companies and financial institutions will never pressure you into making a financial transaction.
• Never send money to someone that you do not know and trust.